Refund and Returns Policy

Last Updated: [17/12/2025]

At PACIFIC COAST PV LLC, your satisfaction is our top priority. We strive to ensure you love your purchase. This policy outlines the details for returns and refunds. Please read it carefully.

1. Return Eligibility

You may request a return for items under the following conditions:

The item is unused, in its original condition, and in the original packaging.
The return request is submitted within 30 days of the delivery date.
The product is defective, damaged upon arrival, or incorrect (we may require photos or a description of the issue).

Please note that for hygiene and safety reasons, opened night lights that are not defective may not be eligible for a full refund. Certain products, such as final sale or clearance items, may be marked as non-returnable .

2. The Return Process

To initiate a return, please follow these steps:

a. Contact our customer service team at info@pacificcoastpv.com with your order number and reason for return.

b. Our team will provide you with a Return Authorization Number and instructions for returning the item(s) .

c. Pack the item(s) securely in the original packaging, include any provided forms, and ship them to the address we provide.

Please note that customers are typically responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective product or incorrect item shipped) .

3. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment.
Refunds may take 3–7 business days to appear in your account, depending on your bank or card issuer’s policies .
We will refund the product price. Original shipping costs are non-refundable unless the return is our fault.

4. Non-Refundable Situations

We cannot offer refunds for:

Items returned after 30 days of delivery.
Items damaged due to customer misuse or improper handling.
Reduced-price or clearance items (if marked as final sale).
Return shipping fees (unless the error was ours).

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order on our website .

6. Questions?

If you have any questions about your order or this policy, please don’t hesitate to reach out:

PACIFIC COAST PV LLC

📍 Address: 228 W 5th St, San Dimas, CA 91773, USA

📞 Phone: +1 (463) 529-2985

📧 Email: info@pacificcoastpv.com